Basico

TAILOR MADE ORDER: Mostly all our rugs and products are custom-made, with a lead time of approximately 3-6 weeks depending on each project. We do not accept returns in tailor made orders.

IN STOCK: We also offer in-stock products, which ship within 2-3 business days. We accept returns within 15 days of delivery.

SUN EXPOSURE & FADING:

All dyed rugs fade over time, some more than others. Avoid direct sunlight to reduce the fading and check on our color guide UV rating resistance to sun.

SPILL & STAIN MANAGEMENT:

Attend to spills immediately. Blot wet stains with a dry paper towel. For dry stains, scrape gently with a blunt object and slow vacuum the remains.

AVOID HARSH CHEMICALS:

Never use bleach, alkaline cleaners, or strong household chemicals, as they can damage the fibers.

PROFESSIONAL CLEANING RECOMMENDED:

For deep cleaning, use a professional carpet cleaning service specializing in natural hide rugs.